AppleCare Up and Ready to Handle iPhone 4 Reception Complaints
Everyone knows that the iPhone 4 has topped all the mobile phone sales charts. In fact, it sold a whopping 1.7 million units just this weekend. Unfortunately, the device has also, gotten quite notorious for its signal issues and screen blotches. That being said, it comes as no surprise that a lot of clever lawyers are encouraging people to band together for a class action lawsuit against the mobile industry giant.
Since modern consumers are more savvy about the gadgets they buy, the concept that Apple might have made a very poor design decision has been accepted easily. The antenna seems to have been placed in an unforgiving position for those who are left handed.
While Apple has kept quite mum about the way they designed their iPhone 4 units, they have at least prepped their customer care representatives for the number of incoming complaint calls:
"Keep all of the positioning statements in the BN handy – your tone when delivering this information is important."
It seems that AppleCare representatives are still supposed to push suggestions about changing their customers’ grip in order to improve the iPhone 4’s performance. To solve the reception problem, all the customer has to do is to avoid having skin contact with the black strip attached to the metal band’s lower-left corner.
Or buy a Bumper so they can hold the unit any way they want. No freebies will be offered to customers though and no trouble shooting will be performed unless the problem occurs while the iPhone 4 unit is laying flat on a table.
Because the issue does not seem to have stopped people from buying their products, Apple is not recalling first batch units or even trying to appease anyone. Would this lack of concern be the core argument of impending lawsuits? We will have to wait and see.